Just graduated from the riding academy and I have to say, I am impressed with not only the instructor but his ability to teach the skills needed to ride our roads in the safest way there is. Real world skills that every rider should have! We also recently bought a Harley through a private party but only after spending time listening to all the information Ron had to give us. Great guy and helped us so much with our Harley purchase even though we did not buy it thru the dealership. That is the customer service every dealership should strive for!

Everyone was great. I dinged the service department slightly because we had to wait an awfully long time on parts. If I am being honest it wasn't their fault though, as everyone is waiting on shipping this year, it just detracted from the excitement having to wait so long on delivery. Everyone we dealt with was super friendly from our Sales rep (Ron) to service (Jimmy). It was so good I've bought a total of three bikes this year.

Really good service. Ron was great, as I changed my mind a couple times. I wish I would have waited a week or so before I jumped on that sportster. Circumstances changed and now I want a bigger used bike, and now you have some. But that's on me.

Great experience, Thanks!

Bought a band new road glide. Ron did a great job taking care of everything. Allison in finance is probably my favorite employee yall have. She made the pain staking process of buying a new bike effortless and provided a lot of comic relief. She's great!!

Cj is a great sales man awesome guy to deal with

Charles is a great sales rep easy to talk to and goes out of his way to help thanks cj for all u did to help me

I want to thank Chayton and the Staff at Grand Rapids HD... Chayton is an amazing instructor with great patience and knowledge, hands down you can't ask for a better teacher or Riding Academy to go to.. this was a great 3 days for me.. Ty Chayton and Staff.. I will be back up in a couple weeks to show my bike off..

I'm a return customer for my 2nd motorcycle purchase inside of a year through Grand Rapids Harley Davidson.

From financing, to parts, to service, to sales, G.R. H-D has exceeded customer interaction and satisfaction across the board for me. They didn't say it but their bottom line is definitely "take care of the customer". My initial impression from CJ in sales was one of family. If he say's he's got you he means he's got you. Same goes for Josh in service. He always has the bottom line up front input with the best interest of both the customer and H-D Corp in mind. G.R. H-D Dealership as a whole have set themselves apart in the industry. They bring great credit upon their customers, themselves, and H-D corporate.Disclaimer: I wasn't bribed to post this. Chris "CJ" Hanners

I was skeptical like anyone when I went in to the Harley shop, but the whole team there; Austin in sales, Jimmy in service to Allison in finance, were absolutely incredible. It was a no pressure atmosphere, just great people providing great service. The whole process was seamless. Thanks for the baddest Road Glide Special on the road.

I was very very impressed and pleased with my service experience today the service department got on my problem and solved it quickly, the write up guy (Jimmy) was amazing and very knowledgeable know I know why I went to GR to buy my bike

You guys are the best

Thank You Big John

Thank you for your great service and thank you all very much for the respect and thank yous for my service in the military.

Service department was excellent if they didn't have the part they looked it up and told me other dealerships that had it the clothes department was exceptionally good the women were there to assist very knowledgeable

I cant even begin to explain how amazing Shawn was. This guy is 100% why we bought a Harley. He is so full of knowledge and easy to talk to. He never pushed us once and even encouraged us to test bikes elsewhere because he knew he wanted us to have the best bike that fits us, even if it wasnt a Harley. All I have to say is there is no going back now. The team welcomed us so warmly and never made us feel like beginners, even though we were. Several people patiently stayed past closing time just so we could get the bike So personal... gosh I could keep going on about the amazing things this crew did from offering to buy us lunch while we wait for the insurance company, to giving me a shirt just because I was there through the whole process too. I am 100% coming back in the spring to purchase my own bike and Ill for sure be buying it from Shawn! Thank you everyone at Harley for being so awesome!

Purchased a 2020 RG CVO and 2020 SG Special from Shawn Moore. He was an excellent salesman. Highly recommend. I also worked with Ron. He too was excellent. Extremely happy with them!

Great time and great experience at the riding academy. I highly recommend for anyone who wants to increase skill or needs the endorsement. The coaches are excellent. Your skill improves very rapidly. Five stars! Two thumbs up!

shipping my part same day, really needed this part asap and i got it the next day, adam and keegan really got me out of a tuff spot, thank you sooo much guys!!!

PLEASE SEE PREVIOUS DETAILED CORRESPONDENCE.

I watched an Employee and He always seemed to be in Every Department, always working and always helping a customer. Even when he seemed to be "on a mission" He still took the time to say hello to every customer and always with a smile. He noticed I was looking at some boots an stopped to ask if I needed any help finding anything, He seemed to be busy but still took the time to help. When I cashed out buying my new boots, I asked who that guy was. Just wanted to let you know that you have a GREAT Customer Service person in Ben and I hope you appreciate it because GREAT employees like that get offered GREAT jobs by people who notice GREAT work ethic. I do hope that someone reads this and acknowledges this. Amazing job Ben, Keep it up !

Everyone at the Grand Rapids Harley Davidson was extremely polite and very understanding with my needs. I will defiantly tell my friends. Thank you GRHD

I want to thank Grand Rapids Harley-Davidson for such great service! The service department (especially Jimmy Eddy) took great care of making sure everything was just right! I know it's a team effort from the top all the way to the technicians and I appreciate "all" that worked on my ride! Thanks again, you guys are awesome!

Great place and the Harley staff is awesome.

GRHD has the BEST Service anywhere. My bike broke down on the way to work. Without a blink, they sent Ben from Service to pick my girl up and take her straight to the dealer. They were packed as usual but, the team made time to take a look at my baby right away. They were able to not only fix my bike but, do the scheduled maintenance as well. I am always welcomed with a smile and a hug when I walk into GRHD. From the sales team to the guy who washed her up for me, they are simply the best. I tell everyone i know to head straight there when looking to buy a bike. This team is second to none. they really know what customer service is all about.

We got there a little late and they didnt quit until we where done , no matter your the first or their last customer your treated like family and even tho all customers where gone they announced on pa that we just bought a bike and played the music and we rang the bell , that was bad ass , top notch in my book

Great sales staff. No pressure to buy a bike or stuff that I did not want. They knew it is my first bike and answered all my questions, and made sure to inform me of everything. I think i meet every one that worked there that day and was treated like a friend and not just a way to make a big sale. Will be a long time customer.

no pressure to buy

Friendly knowledgeable staff for every experience I've had with GRHD.

The GRHD team is always helpful.... hats off to Ben in service for taking time to answer my endless questions on a regular basis!

I really appreciate Ben from the service dept hes gone above and beyond for me and it keeps me coming back Thanks!

Ben was extremely helpful when I stopped in. You can tell hes passionate about what he does! He was very friendly and provided really good customer service!

From the time you walk in the door you are made to feel like family from everyone there. Sales, Finance, Parts, Service, Clothing, all are there to help!...CJ, Chris, Bob, Adam, Austin, Travis, Kevin, Alexandor, Jody, Ben, these are just a few of the great people at Grand Rapids Harley Davidson that I have met! looking forward to meeting the rest and growing a long lasting relationship with all at Grand Rapids Harley Davidson, Hudsonville, Michigan.

The clothing and accessories department has greatly improved over the last year. So much great stuff! I actually Decided, hey, I need a Personal shopper lol. Danyelle dis a superb job helping me select items. She was knowledgeable about the inventory, what was new, and how items fit. Not pushy about buying stuff, but sold the items through product knowledge and being personable yet laidback.

I couldn't believe how friendly and helpful this dealership was they definitely treat you right and doesn't matter if you buy a new or used bike u get the same great experience the staff was great but I still have to thank Simon that helped me find a bike that fit me perfectly physically and financially I'll definitely be back for service and to buy another bike when time comes thanks Grand rapids Harley Davidson.

Joel, Ron, Glen and all the staff are all very professional, helpful, and willing to work with you at all times. I have, and will continue to recommend this shop to everyone.

I had a great experience with Hudsonville Harley Davidson when I purchased my 2016 Road King - Joel was helpful and knowledgeable, along with floor manager Ron. They both worked together to make sure I test drove different makes and models of Harley's to get exactly what fit my style. While I test drove my wife managed to spend more money over with the great ladies in the clothing department. Thank you to everyone for a really great and memorable experience !

I had no trouble finding exactly what I was looking for, and the process was simple and stress free.

From the moment I signed up for the Riding Academy, all the way through the Purchase of my new Harley, the Staff and Coaches have been, and are, Impressive and professional, friendly and knowledgeable. 100% Great Experience

Daniel and the others were very helpful and patiant with be and worked after hours to get me on a bike. Thank you

out standing

I purchased a 2018 Ultra Limited Low back in April 2018 of which my wife and I had a wonderful experience. Everyone treated us like family and celebrity, all rolled into one. It was exciting and actually fun to purchase a new Harley from this dealership. Of particularly interest, I went to the dealership a few weeks ago to find out how to install accessory lights to my new bike. The instructions were less than helpful, so I approached a few guys for help. Everyone was busy that Friday morning, but the guys from both service as accessories jumped in to help. The service manager and Jimmy were removing side covers on bikes to help me find the connection point for my light wiring. Jimmy definitely went above and beyond, for he had stopped by during his day off with this small daughter. He wanted to make sure I knew exactly what I was doing before heading back up to Rockford. Once home, my hard saddle bag lights were installed in minutes. Finally, I came in over a week ago for my 1000 mile fluid change and check up. That experience went very well, as anticipated. Again, kudo's to these guys... Jimmy, Aleksandra and Dan for helping me with the accessory connection project. I cannot think of any other dealership in the country doing a better job than the fine ladies and gentlemen of Grand Rapids Harley Davidson!

Just wanted to say Thanks to Joel Chris,Ron and Glenn for all you done. I'll continue to shop at GRHD you guys are the best. Also my last 2 days I was off me and Dawn put 225 miles on the bike. Thanks

Just wanted to say Thanks, Joel,Chris,Ron and Glenn for staying late and making the purchase. You guys are the best.

This is the best Dealer in all the dealers I have visited in the US

Grand Rapids Harley is a dealership that knows how to treat people, whether you're buying a bike , motor clothes, parts or getting service, they greet you at the door & treat you with respect, from start to finish! It all starts at the top with Hope the GM, and all the department managers, and every department employee really knowing what customer service is about. This is truly one big FAMILY , customers included. NOW LET'S RIDE & HAVE

FUN!!

Kudos to Jimmy Eddy who has been my Service Advisor for several years. He always has a friendly greeting, and is always willing to help me learn more about my bike. He has learned to know my needs as a service customer (as I suspect he does with all customers), so when I come in with a problem or to simply schedule routine service, he is ready with a solution that is good for me. I've never had him pressure me for something I don't need or want, but is careful to review all options for the work I want to accomplish and recommend other things that might be accomplished during a service visit. I always leave the service area with confidence, feeling like I've be represented well by him with the rest of the service team. Well done, Jimmy Eddy!!

Hello everyone. I recently had an issue that stumped me. My bike quit and wouldn't start. I had my bike towed by GR H-D and they were on site in very little time. Thanks for that. They found and fixed the problem and it was very inexpensive. Some charges were waived and I was very happy with my experience. When or If I ever have another problem. I will use and recommend with confidence, Grand Rapids Harley-Davidson for all my needs. Thanks, GR H-D for your 5-star service and help. The experience was the best I have ever had anywhere. Sincerely, Carl Ockert.

I was in town visiting and decided to stop by to check out some bikes. I absolutely loved the vibe of the job. Felt welcomed and not uncomfortable as a female either was an extra added bonus. Bryan was the one to help me and he was absolutely AMAZING! Thank you for the experience and look forward to my new bike soon.

Your service department technicians continue to go above and beyond the call of duty for me! I am super pleased with the respect I receive and the way your team takes care of me. Thanks Guys!

Thank you Hope for helping me to pick out the gift for my boss for Boss' day.

I wish I could give you all 10 stars. From Joel, Ron, Bryan, Glenn, and back to Joel for the after hours delivery. Every time I am in that building, I get treated like the owner. I will definitely be back for any and every Harley related purchase.

I have traveled all over the United States and visited many dealerships and with all the people in each dealership I found thats the team at Grand Rapids Harley Davidson makes me feel like part of the family

I love this place and all the people from sales,parts and service

With that family atmosphere my wife and I purchase 6 bikes and out of the 6 we bought 3 brand new bikes and we are a family of 4 bikes in our home

Thank you for being so great and part of our family

Jill and Kim in motorclothes are the best. They greet you with a smile, full of life. They are knowledgeable and helpful.

Employees at dealership always go beyond for all service and sales! Leadership is second to none!

I have only great things to say about Grand Rapids Harley. I have bought 6 bikes from them and have had them all serviced there with no issues. We store our bikes there every winter and have no complaints. They are like family!! You walk in the doors and you are greeted with smiles and hellos. There is no better place to go!!!!

The staff at Grand Rapids Harley goes above and beyond!! From the moment you walk in until you leave you are treated wonderfully.. They spend as much time as you need to pick out the "perfect" motorcycle, accessory or parts.. I tell everyone I know to go to Grand Rapids Harley, they treat you like family!!! We will never go anywhere else!!! Thanks guys!!!

This review is strictly about the Riding Academy and not the other departments. It's been 15 years since I got on a bike and the instructors got me feeling confident about my riding skills. They were professional, patient (especially when some of the students were having trouble), and trained to standards set by the Motorcycle Safety Foundation. Big thanks to Russ and Bill Leonard for doing such a great job. I would write more, but I'm gonna go ride now!

Would like to share my appreciation and gratitude to the entire Grand Rapids Harley-Davidson dealership!! My buying experience was excellent no pressure and an awesome sales team along with service.. If you're looking to get into a new or preowned bike please go see my buddy Devin the fit specialist.. Want to get your bike looking really sweet go see Brandon over at parts and accessories.. All-around it was a great experience and I highly recommend them thank you and we hope to see you guys for bike night.